Refund Policy
Effective April 2025 • Your satisfaction matters to us.
We strive to ensure your satisfaction with our AI portraits. Due to the nature of digital goods, refunds are provided under specific conditions:
Eligibility
- Refund requests must be made within 7 days of delivery.
- Refunds only apply if the generated images are unusable (e.g., corrupted, major distortions).
How to Request
Email support@lukisanai.my with your order details and evidence of the issue.
Processing Fees
Transaction fees may be deducted from the total refund amount.
Non-Refundable Situations
- Personal dissatisfaction with style or output.
- Minor AI imperfections or creative variations.
- Incorrect email or improper photo uploads.